Integrated Management System
Within the today’s market, high requirements are set for the quality of goods and services, for level of competency and reliability of companies. In this context, availability of efficient management systems is a major competitive advantage for a company.
The management systems introduced in TENEX are certified for compliance to the international standards’ requirements.
At the basis of the Company’s corporate management system, there is a quality management system certified for compliance to ISO 9001:2000 in 2008.
In 2010, TENEX received a certificate of ecological management system compliance to ISO 14001:2009 requirements, which attests that the Company has a complex solution to the issue of ecological safety assurance and confirms an already introduced mechanism of ecological aspects analysis and evaluation.
In 2012, TENEX’s system of production supply chain security management was the first in Russia’s nuclear industry to receive a certificate of compliance to ISO 28000:2007. This way, the Company’s competence in safety management in all stages of the logistics chain in NFC products export-import supplies was confirmed.
The health care and work safety assurance management system of TENEX was certified for compliance to OHSAS 18001:2007 in 2018.
In order to estimate the customers’ satisfaction level, an annual questionnaire of the foreign client companies is carried out within the integrated management system. During the past few years, the overall customer satisfaction rate has been making 100%. This testifies that the quality of the Company’s services/goods and communication meet the clients’ expectations.
In connection with the corporate social responsibility policy implemented by the majority of European utilities, which obliges them to cooperate only with the suppliers observing the international standards, TENEX demands similar requirements from its suppliers.