The four management systems introduced in TENEX are certified for compliance to the international standards’ requirements:
- Quality management system (ISO 9001:2015),
- Security management system for the supply chain (ISO 28000:2007),
- Ecological management system (ISO 14001:2009),
- Occupational health and safety management system (OHSAS 18001:2007).
As a responsible supplier, TENEX works only with contractors that are fully compliant with the requirements of the corresponding international standards and norms in the above-mentioned areas.
In order to estimate the customers’ satisfaction level, an annual questioning of the foreign client companies is carried out within the integrated management system. During the past few years, the overall customer satisfaction rate has been making 100%. This testifies that the quality of the Company’s services/goods and communication meet the clients’ expectations.
TENEX considers the recommendations regarding separate quality factors of the contracts realization; the company works out and implements the corresponding correction and preventive measures.